IMPORTANT INFORMATION ABOUT YOUR STAY
Welcome to the Hotel Pinzger in Tux! We are pleased that you are interested in staying in our house. In the following sections we will provide you with all the important information about your booking and your holiday on site. If you have any questions that are not answered here, please send us an email
Reservation | cancellation
A reservation is usually made in writing and is valid after a deposit of 30% of the arrangement price has been paid. We ask for your understanding that it is possible to reserve certain categories, but not certain room numbers.
You can pay the hotel bill in cash, with EC card, Visa or MasterCard. We kindly ask you to pay the bill the evening before departure or alternatively the morning after breakfast before departure. The cancellation conditions stated in the respective booking confirmation apply to all booked stays. We would be happy to advise you on taking out travel insurance with European Travel Insurance and on your holiday at the Hotel Pinzger.
The prices shown are per person and day and include all taxes, excluding local tax of € 1,80 per person and day (from 15 years). The Austrian hotel contract conditions apply. We would like to point out that the 14-day right of withdrawal in accordance with Section 18 Paragraph 1 Z10 FAGG does not exist.
We ask that deposits, transfers etc. be made via the following account:
Bank details: RAIBA-TUX, Raiffeisenbank Tux, Lanersbach 464, A-6293 Tux
IBAN: AT61 3634 2000 0002 0149
Prices | Discounts | Surcharges
Good service requires well-paid employees. Thank God we have a lot of permanent staff - which our guests also greatly appreciate - and we don't want to lose these employees. Even if you book with breakfast only, we have fixed costs for our employees and operating costs, so the difference to a stay with half board is small. As guests, you also appreciate an ambience that is maintained and maintained using state-of-the-art technology. These factors have also become very costly in recent years. We strive to offer you very good value for money.
- You will receive a 3% discount on the 4rd and 15th adults in a standard or comfort double room
- We charge €15,00 for an extra breakfast (children up to 4 years free, from 5-11 years €8.-)
- We are happy to address food intolerances, allergies and special diets and ask that you inform us in advance (1 week before arrival).
- Included services cannot be replaced or refunded (breakfast and dinner in case of earlier departure, use of the wellness area)
- Children up to 4 years stay free of charge (valid in all categories, with at least 2 full-paying adults). Children aged 5-11 receive a 50% discount, children aged 12-16 receive a 25% discount. The discount depends on the respective full-paying prices per category.
- For short stays of 1-3 days we reserve the right to charge a surcharge, which is already included in the offer.
Arrival and Departure
Your room will be ready for you from 14.00 p.m. on the day of arrival. Please note that an earlier check-in is not possible - you want to find a clean and fresh room, cleaning takes time. Thank you for your understanding!
If possible, please inform reception of arrival times later than 21.00 p.m. when making your reservation or at short notice. On the day of departure, we ask you to vacate the room by 10.00 a.m. so that our hard-working cleaning staff can prepare the room for the next guests.
- Check-in from 14:00 p.m
- Check-out bis 10:00 a.m.
- Check-in from 14:00 p.m
Internet / WiFi
Book (Wireless) WiFi is available throughout the house, with possible fluctuations in signal strength. Please note that we do not yet have a fiber optic network everywhere in Tux, but receive the Internet via radio - we ask for your understanding for any slow bandwidth.
We want to protect the environment and throw away less. Our main courses are not oversized. You are welcome to get a FREE refill at any time – no one has to leave the table hungry, but tons don’t have to end up in the trash either. Please speak to our service staff.
Zillertal Nature Park partner company
We are a partner company of the Zillertal Alps Nature Park, which was founded in 1991. There are free guided tours and hikes for our guests in summer, and also lots of information for nature lovers. We would be happy to inform you about all offers at reception.
We wash ourselves
All of our hotel laundry is washed in-house thanks to the hardworking hands of our chambermaids and the energy-efficient washing machines and dryers. No long distances and conservation of resources! If you don't put your towel in the laundry every day, you are also helping to reduce the burden on our environment. THANKS!
holidays with your pet
We understand that you enjoy spending your vacation with your pet. Our costs per pet per day are €15,- without food provided, regardless of the size of the animal. We reserve the right to refuse your booking with a dog if there are too many requests in the same period.
We ask that you keep your dog on a leash throughout the entire hotel area. There may also be other dogs in the hotel and guests without dogs may otherwise be unsettled.
Stay and room cleaning
It is not permitted for the animal to stay in the hotel beds - please bring your animal's basket/box with you. If you leave your dog alone in the room, we ask that you use the “Do not disturb” sign. Room cleaning will NOT be carried out if the dog is alone in the room. Dogs are not allowed in the wellness area or in the dining room.
We ask for your understanding that any damage to furniture, doors, carpets, etc. caused by your animal must be offset. The room will be checked before your departure. We also reserve the right to charge a cleaning fee of €100 if the room is heavily soiled.
Go for a walk
Our nature is not only beautiful to look at – it is also used by many animals to produce feed. Please do not let your dog run free and collect your four-legged friend's feces using the bags provided (available FREE of charge at the hotel or from the dispenser along popular walking paths). Dog feces in fresh hay spoils the cows' appetite.
Thank you for your cooperation!
- Breakfast is available from 07:15 a.m. to 10:00 a.m
- Dinner is available between 18:30 p.m. and 20:00 p.m
OPENING HOURS WELLNESS
- Our Sauna Alm is open from 15:00 p.m. to 20:30 p.m
- Saunas and steam baths are also available from 15:00 p.m. (possibly earlier if the weather is bad)
OPENING HOURS CITY CAFE BAR
- Our café is open daily from 13:00 p.m. to 23:00 p.m., subject to short-term changes as posted or on our website Facebook-Seite.
Please note that smoking is not permitted anywhere in the hotel building. All rooms and suites are non-smoking. If there is still smoking in our rooms, we allow ourselves to charge a cleaning fee of € 100,00. You are welcome to use the balcony to smoke, but please keep the doors and windows closed.
Imprint & Data Protection
Information pursuant to Sect. 5 German Telemedia Act (TMG)
To Pinzger Gastronomy and Trading GmbH & Co KG
6293 Tux - Austria
To Pinzger Gastronomy and Trading GmbH & Co KG
6293 Tux - Austria
Reinhard Christian Rahm
Commercial register: 49485z
Registration court: Innsbruck Regional Court
Telephone: +43/5287 87541
Fax: +43/5287 875418
Sales tax identification number according to § 27 a sales tax law: ATU33321107
The business registration according to the hospitality industry in accordance with Par.142 Paragraph 1 Items 1-4 GewO 1994, Item 2 is limited to the in-house guests, in the guesthouse operating mode. GewO was issued on August 30.08.1999, XNUMX by the authority in accordance with the ECG (E-Commerce Act) Schwaz District Authority.
District administration Schwaz
Office of the Tyrolean State Government, Eduard-Wallnöfer-Platz 3, 6020 Innsbruck
Job title: Hospitality
Responsible chamber: Schwaz District Authority
Awarded in: Austria
The following professional regulations apply:
FG Hotel Industry
can be viewed at: https://www.tirol.gv.at/schwaz/
Person responsible for editorial
Mag.FH Judith Schuster
EU dispute resolution
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr/.
Please find our email in the impressum/legal notice.
Consumer dispute settlement / universal arbitration board
We are not willing or obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.
Obligation to provide information according to the E-Commerce Act
Company extract AZ WKO
Tux Tourism Association
Ungerank advertising agency
ONLINE BOOKING/INQUIRY VIA THE WEBSITE
Description and scope of data processing
On our website you can book and/or inquire about rooms and offers. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us and stored. These can be: salutation, first name, last name, email address, telephone, address, number of fellow travelers, wishes, date, time, room selection, offers, price.
If you make an online booking from our website, this is done through the online reservation system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All booking data you enter is transmitted encrypted. websLINE is committed to handling your transmitted data in accordance with data protection regulations. It takes all organizational and technical measures to protect your data. In this context, the data will not be passed on to third parties. The data is used exclusively for processing the booking and for communication. The legal basis for processing the data is the conclusion of an accommodation contract with the user. The processing of the personal data from the input mask serves us solely to process the booking request and to process payment transactions. The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of a contractual relationship, we will delete the data received as soon as national, commercial law, statutory or contractual retention requirements have been met. The user has the opportunity to object to the processing of their personal data at any time. We would like to point out that in the event of an objection, the booking cannot be completed or the conversation cannot be continued.