OUR GUIDE LINE TO PREVENT COVID-19
The safety and health of all our The safety and health of all our guests and employees are our top priority. Due to the unpredictable events surrounding COVID-19, we have introduced flexible cancellation / change policies. This page is constantly updated!
Your booked stay is before December 12th, 2020
- Cancellation free of charge is possible up to 2 days before arrival. A deposit that has already been paid can be used for a new booking plus 10% if a cancellation is made before these 2 days (see tip! Below)
- After that, 100% of the arrangement price is due.
Your booked stay is between December 13th, 2020 and April 18th, 2021
- Cancellation free of charge is possible up to 14 days before the day of arriva
- up to 1 week before the day of arrival, 30% of the total arrangement price must be paid
- in the last week before the day of arrival, 70% of the total arrangement price is to be paid
- from 2 days before arrival 90% of the total package price has to be paid
- No-show 100% of the total package price has to be paid.
A postponement of your vacation (subject to availability) is always possible for FREE!
TIP: If you do not reclaim the deposit you have already paid (before the free cancellation period has expired), you will be credited an additional 10% of the deposit amount if you make a new booking within 1 year. (Example: You have paid a deposit of € 400, if you book a stay within one year you will receive a credit of a total of € 440)
In any case, we recommend that you take out travel insurance from our partner “Europäische Reiseversicherung”. We would be happy to provide you with details on request.
If there is a travel warning to Tyrol for the booked travel period due to the corona pandemic – classification as a risk area – or the village is in lockdown, a free cancellation is possible (deposit will be refunded).
INFORMATION FOR GUESTS FROM GERMANY:
On September 25th, the German federal government issued a travel warning for Tyrol, which is effective immediately.
As a general rule: Arrival and accommodation for German guests is still permitted. Travelers from Tyrol must now show a negative COVID-19 test when entering Germany, which must not be older than 48 hours or go home or to their destination immediately after arrival and isolate themselves for two weeks (home quarantine). Immediate notification to the responsible health department is mandatory.
For travelers who have been in a risk area in the last 14 days, since September 15, 2020, they have a right to free testing within ten days of arrival. Further information is available on the website of the German Federal Ministry of Health.
POSITIVE CORONA TEST
In the event of a positive result of a Covid-19 test (a medical report is required) 2 weeks or more before arrival, a free cancellation can be made at no additional cost.
REFUND / CREDITS
At the Hotel Pinzger in Tux we always work flat out to deal with all of our guests’ concerns as quickly as possible. Unfortunately, due to the high demand, we cannot carry out all of our processes as usual. We ask for your understanding and a little patience when processing our deposit confirmations and remittances – due to the situation, delays of up to 30 days must be expected.
The corona virus has massively affected our everyday lives – and certain rules also apply on vacation to prevent an outbreak of the virus.
These include regular hand washing with soap, the rules of distance, wearing mouth and nose protection in certain areas, increased hygiene measures in front of and behind the scenes.
We always care about your wellbeing and health – we strive to implement all government regulations regarding safe hospitality.
Booking & arrival
As already mentioned above, you can safely plan your trip to Tux in summer 2020 – you can cancel your holiday free of charge up to 2 days before arrival without stating a reason. We also ask that you only travel if you feel completely healthy.
Check-in – reception
At the reception we have adapted to the new situation and have attached a glass pane. In order to shorten waiting times, we ask our guests to send us the information for the check-in by email prior to arrival. We need first name, last name, date of birth and address.
Mouth and nose protection or visor
Please bring your own mask or visor. If necessary, you can purchase mouth and nose protection at our reception.
Our cleaning and disinfection plan is based on the hygiene guidelines of the Austrian Hotel Association.
• Disinfection stands are set up in important places throughout the house
• All rooms are also regularly disinfected.
• All door handles are also disinfected regularly.
• All cleaning agents contain disinfectants.
EAT and DRINK
At the entrance to the dining room, we ask you to disinfect your hands and keep the distance regulations. We have placed the tables further apart to give you as much distance as possible from other guests.
Our wellness area offers a lot of space and is open in compliance with the minimum distance and the maximum number of people allowed as well as the official requirements. Our saunas are also open in compliance with the new hygiene and safety rules. Please pay attention to any instructions and inform yourself at the reception.
You can pay cashlessly with us without any problems.
Our employees are specially trained in hygiene measures regarding corona virus and are regularly subjected to Covid-19 tests.
We look forward to welcoming you soon at the Pinzger in Tux and wish you all the best! If you have any questions, please contact us directly at info (@) pinzger.tirol or at +43 (0) 5287 87541.
Your team from the Hotel Pinzger Tux